Swedish-speaking Customer Service Representative

Customer Service Representative - Swedish (Remote in Greece)

 

About the Company

Join a leading global fashion retailer’s customer service team and become a part of a dynamic, fast-paced environment. Our client is a well-known e-commerce company that is passionate about providing exceptional service to its customers. This role offers the opportunity to work remotely from the comfort of your home in Greece, connecting with customers across various channels to resolve their queries and enhance their shopping experience.

Your Profile

- Native or near-native proficiency in Swedish (SE) is required, with a minimum of C1 level in English

- Previous experience in customer service is preferred but not mandatory

- Excellent verbal and written communication skills. Ability to actively listen and engage with customers

- Comfortable navigating and guiding customers through the company's website. No prior technical support experience is required

- Self-sufficient, confident, adaptable, and empathetic with a pleasant and positive attitude

- Ability to resolve customer concerns efficiently and create a seamless customer experience

Your Responsibilities

- Handle inbound calls and emails from customers regarding presales and after sales issues

- Assist customers with inquiries about order status, returns, and refunds

- Address customer concerns about defective products, payment queries, and return labels

- Walk customers through the company’s website, helping them locate products and information

- Ensure a high level of customer satisfaction by providing prompt and accurate responses to customer inquiries

Benefits

- Enjoy the flexibility of working remotely from anywhere in Greece

- Opportunity to develop your customer service skills in a leading e-commerce company

- Work within a team that values collaboration and continuous improvement

- Engage with a diverse customer base and enhance your cultural understanding

Join us and contribute to delivering exceptional customer service for a renowned global brand, enhancing the shopping experience for customers around the world. Apply today and become a vital part of our dynamic team!