Retail Technical Support Agent

SOFTONE is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft) , employs more than 700 professionals and counts more than 60,000 active customers. SoftOne is a pioneer in offering multi-tenant cloud-based ERP since 2008 in the SEE region and has since evolved to a 360o solution provider, addressing end to end digital transformation by offering cutting-edge technological products and platforms. Beyond Greece, where the company is a market leader, SoftOne is expanding aggressively through organic growth and acquisitions in the SEE market, with staffed offices in Bucharest (RO), Sofia (BG) and Limassol (CY).

SoftOne is looking for a Retail Technical Support to join our high caliber team.

Your contribution to the success of the team

• Act as a contact to new and existing customers and resellers, answering questions ranging from support to setup, handling objections, provide advice and keeping them engaged in the process
• Advocate for customers by capturing and sharing feature requests and other feedback
• Demo or troubleshoot features through scheduled calls or video meetings
• Collaborate with the engineering and product teams on technical and operational aspects
• Perform training sessions for new and existing customers and partners
• Test and evaluate new hardware and POS devices

Your Superpower

• 5+ years of experience retail company
• Very good knowledge of retail business
• Very good knowledge of retail hardware (ECR and EFT)
• Very good knowledge of Windows and Android setup and configuration
• SQL Knowledge desirable
• Excellent communication, negotiation and interpersonal skills
• Able to prioritize and multitask
• Passionate and eager to learn

Your Benefits

We are growing our team with the vision of attracting and developing talented professionals who will contribute to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance & pension plans

🏠Hybrid working model & flexible working hours

💯Opportunity to work alongside experienced people who are always eager to mentor

🚍Transportation with company’s bus from central metro stations

🚴‍♀️Bike Sharing company’s program

📖 Funded training & development opportunities

🥪Subsidized onsite high quality catering food services & snacks

🧘🏼‍♀️Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

• We innovate
• We are reliable
• We focus on growth-development
• We care about people
• We approach our work on a systematic & organized way

Do you feel excited about the above? If, so, apply to this job opportunity.