Technical Support Agent

Εpsilon Net, one of the largest IT groups of companies in Greece, the No.1 Best Workplace in Tech 2023, is seeking for the department of Retail & Fuel as a Technical Support Agent to join our dynamic team in Athens, Thessaloniki and Larissa !

Responsibilities:

• Provide 1st level customer support using remote access tools for technical related issues.

• Troubleshoot, repair, and provide accurate, creative solutions to technical issues while ensuring customers satisfaction.

• Process requests received via telephone, email or ticketing system.

• Identify the type of the customer’s contract to provide the best possible solution.

• Prioritizes projects and operations tasks effectively.

Requirements:

• A degree in Computer Science or Information Technology.

• Excellent communication skills (both written & oral).

• Excellent analytical & problem-solving skills.

• Basic knowledge in solving Networking issues.

• Enjoy being a team player.

Nice to have:

• At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.

• Microsoft SQL Databases Experience.

We offer:

• Competitive remuneration package.

• Ongoing training, opportunities & career development.

• Private medical insurance.

• Psychological support line.

• Online personal- training programs.

• Free participation in Epsilon Training & Epsilon College educational programs.

• Hybrid working model.