Call Quality Assurance Agent

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Wise World Analytics Ltd currently has an exciting, full-time career opportunity for Call Quality Assurance Agent (Portuguese), at our headquarters in Limassol.

Main Role:

• Monitor the effectiveness and quality of the live outgoing calls on a daily basis;
• Ensuring that the call quality is based on the company’s standards and regulatory requirements;
• Determine weaknesses in performance and prepare reports;
• Track and identify key issues and report them with feedback to the department manager;
• Prepare call monitoring Reports;
• Any other ad-hoc requested translations.

Candidate Profile:

• Native in the Portuguese language;
• Business fluency in the English language;
• Experience in the FX Industry will be considered an advantage;
• Demonstrated work experience in a call monitoring/Compliance role or sales role will be considered as an advantage;
• Great Communication skills;
• Attention to detail;
• Ability to multitask and have deadlines;
• Efficient Typing Skills;
• Ability to work from Monday to Friday 15:00 - 00:00.

What we offer:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Exclusive Discounts: Access special discounts with selected companies.

Could you be the candidate that we are looking for?

• Apply now at and become the next member of our amazing team. 
• Applications will be treated with the strictest confidence.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.