Client Success Trainee

About Signal Ocean:

Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, enables shipping professionals to securely handle, integrate, and assess intricate collections of private and public shipping data. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. Insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role: Over a period of approximately 18-24 months, you'll gain a well-rounded understanding of the industry, develop technical expertise, and learn the ropes of client success management in the dynamic world of commercial shipping. The graduate scheme will be managed by the SVP of Sales and the day to day supervision will rotate across the various teams involved. The program is designed as a structured learning journey with hands-on experience, divided into five stages. You'll begin with a nine-month rotational program, where you'll be embedded in three distinct roles. This will be followed by a placement in one of our international teams for 6-9 months. Upon completion of the graduate program, you'll be considered for a permanent role within either our commercial or product integration team.

At Signal, we are committed to finding people who are respectful, inclusive, and team players, embodying these values in every role.

Stage 1: Academies and learn by Client Success

You will participate in our three in-house academies while concurrently working with our Client Success team.

Academies: 

1. Tanker Chartering Academy: Gain a foundational understanding of the commercial shipping industry. It is a fast-paced overview of the Commercial function. The training includes all the basics about shipping and is accompanied by introductory videos, live sessions and quizzes covering all shipping functions.
2. Product Rotation Academy: Learn about the Signal’s product offerings, you will have the opportunity to dive into the Signal tech world, by understanding the business background, the scope, key actions and the data flow for each product team and the interconnection between them.
3. Tech Sales Academy: Develop strong commercial acumen, covering areas like landing new sales, onboarding new clients, clients trainings, collections & invoicing, salesforce, pricing list, renewals & upselling. 

Client Success: 

• Immerse yourself in a fast-paced client success environment, directly addressing client inquiries across all aspects of Signal Group's products.
• Hone your communication and problem-solving skills while building a deep understanding of customer needs and pain points.
• Tools: Intercom, Full Story, JIRA
  
  

Stage 2: API Tech Sales

• Work alongside our API technical team to leverage Python SDKs and SQL to create valuable assets.
• Develop case studies showcasing the power of Signal’s APIs in tackling real-world challenges in the shipping industry.
• Focus areas may include global oil and dry bulk flow analysis, port congestion insights, and global vessel supply visualization.
• Tools: JIRA, Monday.com, Confluence, Figma

Stage 3: Become embedded in the Analytics team

• Immerse yourself in a fast-paced client success environment, directly addressing client inquiries across all aspects of Signal Group's products.
• Hone your communication and problem-solving skills while building a deep understanding of customer needs and pain points.
• Tools: Intercom, Full Story, JIRA

Stage 4: International Office Placement

• Apply your acquired knowledge and skills in a real-world setting at one of our global offices (Athens, Singapore, London, Houston), likely in London.
• Support the local Account Manager, building relationships and providing exceptional support to clients within your designated geographical area.
  
  

🎓 Stage 5: Graduate Scheme program completion and next steps

Upon successful completion of the graduate program, we will offer you a position within either our commercial or product team, depending on your aspirations, strengths, and our current business needs. The two career paths that are currently envisioned: 

• Member of the international commercial team in a Sales, Client Success, Technical Sales or other role
• Member of the Product Integration/Liaison team

Requirements

Studies in Electrical and Computer Engineering : A solid knowledge in these field is crucial. You'll be able to grasp the complex technology behind our platform.

Exceptional English Communication (Written & Verbal) : Given the global nature of our business, flawless English communication is paramount.

Passion for Learning the Shipping Industry : Demonstrate a genuine interest in the intricacies of this dynamic field. Research current trends, delve into the challenges and opportunities, and showcase your eagerness to contribute.

Problem-Solving Aptitude : The ability to identify and solve technical issues related to onboard users is essential. A proactive and analytical mind will be a valuable asset.

Teamwork and Adaptability : This role demands seamless collaboration with a diverse team of colleagues. You'll thrive in a dynamic environment, readily adapting to new situations and fostering effective communication.

Benefits

• Generous compensation package
• Coverage under the company’s collective health insurance plan after the completion of the first six months of the program. 
• Opportunity to work alongside experienced people with deep knowledge in software engineering, data science & shipping business who are always eager to mentor.
• Signal’s hybrid remote work policy currently includes 6 working days at premises per month, during which happy hour events take place
• Career growth opportunities and a structured development discussion every 4 months.
• Personal learning budget for training, seminars, conferences (750 to 2000 EUR annually depending on seniority) after the completion of the first six months of the program. 
• Regular team bonding events and activities.