Sales/CS Representatives

The rhythm of life of modern families is rich and dynamic - frequent trips, irregular working hours, moving to another country. There is little time left to create home comfort and activities with children, but I want to relax and take time for myself.

Prepared domestic staff from the Philippines comes to the rescue - reliable assistants and nannies, to whom you can entrust your home and care for children.

The VICE KEEPER agency selects home staff who do quality work.

Our professional placement specialists listen to closely to our clients and our candidates to carefully match the best candidates with families seeking their skill set.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• You have at least 2 years experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You are a self-starter and demonstrate a high level of resilience

What's on Offer?

• A role that offers a breadth of learning opportunities
• Work alongside & learn from best in class talent
• Leadership Role