Collections Officer - Part-Time

Job Summary: We are seeking a detail-oriented and proactive Collections Officer to join our team on a part-time basis. As a Collections Officer, you will be responsible for managing overdue accounts ensuring timely collections through effective oral and written communication with customers.

Responsibilities:

• Maintain accurate customer account receivable records via processing collections, when necessary.
• Contact customers or clients with overdue accounts via phone, email, or mail to remind them of their outstanding balance and ensure collection.
• Provide excellent customer service by addressing customer inquiries and concerns regarding their accounts.
• Monitor accounts receivable aging reports and prioritize collection efforts based on the severity of delinquency.
• Negotiate payment arrangements and settlement offers with customers, in coordination with department manager and, in accordance with company policies and procedures
• Follow up with customers on payment commitments and escalate delinquent accounts to management when necessary.
• Document all communication and actions taken regarding overdue accounts accurately and timely.
• Investigate and resolve payment discrepancies or disputes in a professional and efficient manner.
• Collaborate with internal departments such as finance, legal, and customer service to resolve complex issues and improve collection processes.
• Stay updated on relevant laws and regulations governing debt collection practices to ensure compliance.
• Achieve individual and team collection targets and performance goals set by the company.

Qualifications:

• High school diploma or equivalent; bachelor's degree in finance, business administration, or related field preferred.
• Proven experience in collections, accounts receivable, or a similar role.
• Strong negotiation and communication skills with the ability to resolve conflicts diplomatically.
• Excellent attention to detail and organizational skills to manage multiple accounts simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Persistence, resilience, and a positive attitude when dealing with challenging situations.
• Previous experience in customer service or sales is an asset.
• Willingness to work flexible hours, on a part time basis.