Front Office Supervisor

Empiria Group is seeking to hire for our properties in Santorini:

Front Office Supervisor

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

About the role:

The Front Office Supervisor is primarily to be responsible for the day-to-day operations of the Guest Experience team. The ideal candidate assures guest service standards are being applied consistently while remaining in compliance with all hotel and department policies and procedures.

Requirements

Key accountabilities:

• Responsible for the supervision and coordination of all the Front Office Agents and Grooms during the shift
• Participate actively in all departmental procedures to ensure a smooth operation of the department when high workload requires so
• Ensure that all Brand Standards, ISO procedures and hotel policies are followed constantly and in the right way from all team members aiming to achieve the highest guest satisfaction
• Ensure guest satisfaction by anticipating all guest needs and handling successfully any possible complaints
• Participate actively in all Departmental and Management Meetings
• Prepare all relevant periodic reports and provide input for forecasting and suggestions for improvement

Skills & expertise:

• Three or more years working experience in a similar role in the 5-star hotels or high-volume venues
• Degree / Diploma in tourism or in a relevant field
• Excellent knowledge of English language, written and spoken in a professional manner
• A second language (French, German, Russian, or Italian) will be considered as a plus
• Computer literacy
• Customer oriented

Candidate’s Profile:

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, customer oriented

Benefits

Empiria's difference:

• Competitive remuneration package & benefits
• Ongoing training
• Career prospects on a transparent & collaborative working environment
• Great Opportunities for career development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!