Reservations and Sales Trainee (2024)

Costa Navarino is seeking for a capable, outgoing and flexible Reservations Trainee. The successful candidate needs to assist the Revenue Team in providing an efficient and friendly Reservation’s service, and to maximize revenues to achieve budgeted and forecasted targets. This entry level position aims to provide assistance with admin tasks within the department. Reconciliation of online reservations through various channels, handling of complimentary bookings and follow-up inquiries on general information.

 Duties/Tasks

• Handle complimentary bookings
• Review and check all reservation coming via 3rd party for designated requirements and requests
• Ensure that reservations on a prepaid scheme are fully paid
• No show, cancelation fees, Pay Masters accounts
• Handling reservations enquiries via email-phone to ensure revenue maximization and proper customer service

Requirements

• Ability to maintain/adhere to company Brand Standards, Policies & SOPs
• Ability to operate hotel systems (Opera,Micros,Etc) & other software and computer skills
• Ability to work in a team
• Analytical skills
• Communication Skills Spoken, Written and Email etiquette
• Customer service skills
• Demonstrate flexibility & adaptability
• Focused on operational demands & company goals
• Multi-Tasking
• Negotiation Skills
• Planning & Organizing
• Possesses problem solving skills
• Selling & upselling skills
• Strategic planning & thinking
• Time management skills
• Demonstrates a “winner’s” attitude and takes ownership of what needs to be done so as to deliver results.
• Is proactive and  plans ahead demonstrating strategic thinking
• Has effective time management skills and is able to prioritize tasks and duties
• Is in a learning mode, values and seeks the lessons of experience when needed
• Has a guest-oriented attitude and demonstrates eagerness to proactively take actions so as to ensure maximum guest satisfaction.
• Comprehends, supports, and manages performance objectives both financially and quality wise, always seeking to achieve excellence.
• Interacts with high integrity always demonstrating honesty, good will and positive attitude.
• Is a committed team player, willing to support others, always collaborating smoothly and effectively

Benefits

• Competitive salary remuneration based on qualifications
• Οn going training opportunities
• Private Medical Plan
• Use of Costa Navarino Facilities, according to the relevant policies