Spa Receptionist

Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle & family resorts on the islands of Rhodes, Corfu & Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire:

Spa Receptionist

Scope:

• Ensuring the uninterrupted operation of the spa and coordination of all its functions
• Performing operating procedures according to the spa operation manual
• Reception and customer service based on the company's communication protocols
• Organization of appointments with the aim of smoother and more efficient operation
• Thorough knowledge of all spa services and products, and their promotion within the hotel facilities
• Solving any problems and follow-up
• Use of the Spa software for issuing documents, cash management, organizing appointments, promotional activities, etc.
• Direct communication, coordination and support of the team of therapists and gymnasts
• Ensuring a high level of hygiene and safety in all areas of the spa
• Very good knowledge of all the services provided by the hotel with the aim of the holistic stay experience of the customers

Requirements

• At least 2 years of experience in a similar position in 5* hotels
• Excellent knowledge of English
• Methodology, attention to detail and customer service orientation
• Neat appearance, cleanliness
• Courtesy, pleasant and friendly personality
• Ease of using a PC

The following will be considered a plus

• Degree related to the subject of spa or Tourism
• Knowledge of a second foreign language
• Experience in customer service
• Knowledge of spa software, Excel, Outlook

Benefits

• Accommodation & meals
• Competitive remuneration package & benefits
• Continuous training
• Career prospects on a transparent working environment
• Company team events
• Collaborative working environment

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.