12 MONTHS CONTRACT - Transfer Agency Operations Manager

The Company
Leading Bank in HK

The Role

• Oversee trade dealing & execution (subscriptions, redemptions, switches), NAV cut off controls, price checks, and exception handling.
• Manage investor registration & static data (account opening/maintenance, documentation, standing instructions, FATCA/CRS classification & reporting).
• Supervise cash & settlements, reconciliations, trailer/commission processing, and outstanding items resolution.
• Ensure accurate reporting & statements (contract notes, confirmations, periodic statements) and timely response to distributor/investor queries.
• Manage a high performing team: hiring, onboarding, mentoring, coaching, and career development
• Act as operational point of contact for fund managers, distributors, custodians, and platform partners.
• Run service reviews, handle complex escalations, and ensure SLA/KPI delivery with transparency and proactive communication.
• Partner with Compliance, Risk, Technology, Product, and Finance to resolve issues and deliver change.

Your Profile

• 8-12+ years in Transfer Agency / Investor Services (buy side, administrator, or securities services), with 3-5+ years team leadership.
• Strong knowledge of TA processes (dealing, registration, cash, reconciliations, trailer/commission, reporting) and multi jurisdiction operations.
• Demonstrated experience with AML/KYC for investors/distributors and FATCA/CRS obligations.
• Proven track record managing SLAs/KPIs, resolving escalations, and strengthening control environments.
• Hands on with TA/registrar platforms and workflow tools (any major TA system), and strong Excel/MI skills.
• Excellent stakeholder management, written/oral communication, and decision making under pressure.

Apply Today
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