Business Analyst (6 Months Contract)

Your new company

Join a reputable local insurer committed to delivering seamless and customer-centric digital experiences. As part of their continued focus on service innovation, they are expanding their team to enhance customer service platforms, tools, and workflows. You will be part of a collaborative environment that values continuous improvement, hands-on learning, and meaningful impact.

Your new role

• Performing functional and user acceptance testing (UAT) for customer service platforms, tools, and new features
• Developing and maintaining detailed test cases, documenting results, and reporting issues with clarity and precision
• Collaborating with cross-functional teams to troubleshoot and resolve system bugs or usability concerns
• Providing user-centric feedback to enhance system design and the overall customer experience
• Participating in system rollouts and conducting post-launch reviews
• Handling customer inquiries via live chat and email to gain firsthand understanding of customer journeys and system behaviors
• Supporting other ad-hoc operational tasks as required

What you'll need to succeed

• Bachelor's degree in Information Systems, Business, or related discipline (preferred)
• Experience in UAT, system support, or customer service operations is an advantage
• Strong analytical skills with high attention to detail
• Good communication skills and the ability to work effectively with cross-functional teams
• A user-focused mindset and passion for improving customer experience
• Ability to multitask and adapt in a dynamic environment

What you'll get in return

• Opportunity to gain hands-on experience in both system testing and customer operations
• Exposure to digital transformation projects and service innovation initiatives
• Supportive team culture with learning and development opportunities
• Competitive salary and comprehensive benefits package
• Career growth within a well-established and trusted local insurer

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.