Business Support Specialist (Bank)

Our banking client is looking for a Business Support Specialist to provide essential administrative and operational support to the Premium Financing team, with a strong focus on facilitating communication with insurers, assisting with the loan drawdown process, and ensuring the smooth and efficient handling of premium financing applications. This role directly contributes to enhanced team efficiency and client service within the bank's insurance financing portfolio.

The Business Support is primarily responsible for administrative tasks, communication, and support functions crucial to the premium financing process. The main duties include:

1. Email Communication Management: Managing and responding to emails related to premium financing applications, particularly those from and to insurers, ensuring timely and professional correspondence.
2. Insurer Liaison: Acting as a key point of contact for insurers, coordinating the exchange of necessary documents and information, and resolving routine queries.
3. Loan Drawdown Assistance: Supporting the loan drawdown process by preparing and verifying required documentation, coordinating with internal teams for fund disbursement, and ensuring all conditions precedent are met.
4. Document Management: Assisting with the collection, verification, and organization of application documents, ensuring accuracy and completeness for processing and record-keeping.
5. Record Keeping & Archiving: Ensuring proper and systematic archiving of all premium financing-related documents and communications.
6. Application Tracking: Maintaining accurate records of application statuses and progress and providing updates to the team as required.
7. Administrative Support: Providing general administrative support to the Premium Financing Maker and Checker roles, as well as the wider team, to ensure efficient operations.
8. Compliance Support: Assisting in basic compliance checks to ensure adherence to internal policies and regulatory requirements for routine tasks.

Requirements

1. Prior administrative or assistant experience in a banking, finance, or insurance environment, 1-3 years prefer
2. Experience in handling email correspondence and communicating with external parties.
3. Detail-oriented with a strong focus on accuracy and organization.
4. Proficiency in standard office software (e.g., Microsoft Office Suite).
5. Ability to work effectively in a fast-paced environment and manage multiple tasks.
6. Self-disciplined, with a focus on quality customer service, good communication, and coordination skills.

Conscientious, efficient, and accurate handling of application documents.