Contract Business Analyst (AI Chatbot)

Company : Hays

Job Type : Contract

Hong Kong

Number of Applicants

000+

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Job Description - Contract Business Analyst (AI Chatbot)

Key Responsibilities

Elicit, analyse, validate, and document business requirements in collaboration with stakeholders. Translate business needs into clear, traceable requirement documents.
Liaise with cross-functional teams, including chatbot solution providers, IT teams, and business units, to ensure alignment in functional design.
Facilitate training for chatbots by curating and structuring relevant content, defining intents, and refining responses to improve accuracy and relevance.
Design and prepare test plans and scenarios and act as a liaison between business users and technical teams to ensure alignment and smooth execution of UAT activities.
Validate test results and provide timely support for issue resolution during the testing period.
Facilitate workshops, demos, and feedback sessions with end users.
Develop training materials and deliver training sessions at project launch.
Provide flexible support on ad hoc tasks related to project coordination, data analysis, stakeholder communications, and other operational needs as assigned.

Qualifications & Experience

Bachelor's degree in Business Administration, Information Systems, or related fields.
Minimum 3 years of business analysis experience in the Life Insurance industry, with an understanding of agency channel or customer service operations.
Proven experience in knowledge management, chatbot development or similar AI-related projects
Agile or Scrum project experience is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities and a customer-centric mindset.
Team player capable of working under pressure and meeting tight deadlines.

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected], or call us now.

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Contract Business Analyst (AI Chatbot)

Job Description - Contract Business Analyst (AI Chatbot)

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