Contract Customer Experience Data Analyst

Company : Hays

Job Type : Contract

Hong Kong

Number of Applicants

000+

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Job Description - Contract Customer Experience Data Analyst

Key Responsibilities:

Work as part of a group's customer experience functions to uplift our propositions and service qualities in all markets, supported by advanced customer data analytics.
Work with large data sets to find insightful knowledge to help steer business actions
Present customer data insights clearly and persuasively to various stakeholders
Work with business units to administrate and monitor various Voice of Customers and NPS programs
Be a custodian of customer experience data and ensure data accuracy, consistency, and compliance with reporting standards.
Collaborate with other data owners and local business units for group-wide analytics endeavours

Experience:

Degree holder with relevant degree
Minimum 2 to 5 years of experience in Life insurance / Financial Services with hands-on data management experience
Strong technical and analytical skills

Skills & Capabilities:

Ability to interpret data, identify trends, and translate findings into actionable business insights
Proven skills with data management and data visualisation tools; experience with AI/LLM is a plus.
Skilled in customer research, CRM, and database management
Agile and experimental mindset; enjoys data exploration
Ability to connect data insights with business strategies to drive actional insights
Strong interpersonal, communication and data storytelling skills
Able to communicate insights effectively to stakeholders in diverse cultures and markets
Cross-functional and cross-cultural stakeholder management
Proficient in written and spoken English

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Original job Contract Customer Experience Data Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Contract Customer Experience Data Analyst

Job Description - Contract Customer Experience Data Analyst

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