Incident Management Officer

Salary :

$35,000 - 498,000 monthly

Company : Michael Page

Job Type : Contract

Hong Kong

Job Description - Incident Management Officer

Opportunity to manage critical incidents in a high-impact project
Work with leading tools like Jira, ALM, and SMAX

About Our Client

Our client is part of the Technology & Telecoms industry and operates as a large organization with a focus on delivering innovative digital solutions. The company is committed to providing high-quality services and maintaining operational excellence.

Job Description

Monitor and manage Jira incident queues for timely resolution
Act as the escalation point for critical incidents and liaise with managers
Provide real-time updates during major incidents and prepare post-incident reports
Maintain accurate incident logs and dashboards for performance tracking
Analyse trends and recurring issues to recommend preventive measures
Support audits and compliance activities related to incident management
Participate in triage meetings and contribute to service improvement initiatives

The Successful Applicant

Bachelor's degree in IT, Business, or related discipline
Minimum 3 years' experience in incident management or IT operations
Hands-on experience with Jira, Micro Focus ALM, and SMAX tools
Strong Excel skills for reporting and data interpretation
Excellent analytical, problem-solving, and stakeholder management abilities
Ability to work under pressure and manage multiple priorities
Proficient in English and Chinese (Cantonese and Putonghua)

What's on Offer

Competitive salary and benefits package
Opportunity to work in a leading Technology & Telecoms organization.
Temporary role offering valuable professional experience in incident management.
Collaborative and supportive work environment in Causeway Bay.

If you are ready to take on this exciting opportunity as an Incident Management Officer, apply now to join a respected and established organization in the Technology & Telecoms industry.

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Incident Management Officer

Job Description - Incident Management Officer

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