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Infrastructure Project Manager

icon building Company : Ambition
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Job Description - Infrastructure Project Manager

We are looking for an Infrastructure Project Manager to lead modern workplace and end-user computing initiatives while overseeing daytoday infrastructure operations. You will manage crossfunctional teams to deliver secure, reliable workplace technologies and provide senior technical guidance to the business.

Key Responsibilities

  • Lead and deliver infrastructure and modern workplace projects covering enduser computing and digital workplace technologies.
  • Manage and enhance M365, SCCM/MECM, Intune, Azure Virtual Desktop, endpoint protection, and MDM solutions across the environment.
  • Provide 3rdtier support and act as an escalation point, collaborating with Service Desk, Network, Infrastructure and other IT teams to resolve complex issues.
  • Oversee BAU operations for enduser platforms, ensuring stability, performance, and a positive digital employee experience.
  • Drive and coordinate change and incident management activities, including impact assessment, approvals, communication, and postincident reviews.
  • Maintain highquality documentation, technical procedures, architecture diagrams, and user guides for solutions, projects, and operational processes.
  • Ensure governance of compliance policies, security baselines, and configuration standards for all endpoints and workplace services.
  • Champion modern workplace and digital workspace practices, identifying opportunities to improve collaboration, mobility, and automation.
  • Engage stakeholders across the business, manage expectations, report project status, risks and issues, and drive continuous service improvement.

Skills and Experience

  • Around 5-10 years of experience in infrastructure project management and/or senior infrastructure/modern workplace roles, including exposure to both projects and BAU operations.
  • Strong handson knowledge of Microsoft 365, Intune, SCCM/MECM, Azure Virtual Desktop, endpoint security and device management.
  • Proven track record delivering enduser computing or modern workplace projects in enterprise environments.
  • Solid understanding of ITIL processes, especially Incident, Problem, Change, and Request Management.
  • Excellent stakeholder management, communication, and vendor coordination skills, with the ability to translate technical topics into business language.
  • Experience producing clear technical and user documentation and presenting guidance or training to end users.
  • Relevant certifications (e.g. ITIL, PMP/Prince2, Microsoft 365 or Azure) are highly regarded.
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