Operations Lead - Top Tier Bank (12 months contract)

The Company
We are looking for a highly experienced Operations Lead for a Top Tier Bank. This role will lead and deliver large-scale operational programmes involving up to 30+ people, driving execution across multiple workstreams while ensuring da-to-day operational stability.

The Role

• Lead and manage daily operations across assigned banking functions (e.g. payments, settlements, KYC, trustee, account services, or lending operations).
• Ensure operational processes comply with internal policies, regulatory requirements, and risk controls.
• Drive process optimization, automation, and continuous improvement initiatives to enhance efficiency and reduce operational risk.
• Manage operational incidents, issue resolution, and root cause analysis, ensuring timely escalation where required.
• Oversee SLA performance, productivity metrics, and quality standards; implement corrective actions as needed.
• Partner with Technology, Change, Risk, Compliance, and Business teams on system enhancements, migrations, and regulatory initiatives.
• Support audits, regulatory reviews, and internal control assessments, including remediation of findings.
• Lead, coach, and develop operations team members, including resource planning and performance management.
• Prepare management reporting, dashboards, and operational updates for senior stakeholders.

Your Profile

• Bachelor's degree in Business, Finance, Operations Management, or a related discipline.
• 8+ years of banking or financial services operations experience, with at least 3 years in a leadership role.
• Strong understanding of banking operations, operational risk, and regulatory requirements.
• Proven experience in process improvement, change management, and operating model optimization.
• Strong stakeholder management and communication skills, with the ability to work across functions.
• Experience working with core banking systems and operational workflows.
• Proficiency in Excel and operational reporting tools; experience with automation tools is a plus.
• Fluent in English; Cantonese and/or Mandarin is an advantage.

Apply Today
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