Production Support Engineer

Company : Teksystems Hong Kong

Job Type : Contract

Hong Kong

Job Description - Production Support Engineer

Exposure to front office investment operation
Opportunities to work in a global / Hong Kong top tier bank
Collaborative, centralised technology team with strong ownership of platforms

We are seeking an experienced Front Office Application Support Analyst to support our FX trading business. This role involves providing high-quality technical support, gaining a strong understanding of front-office trading workflows, and contributing to ongoing technology and business projects. The position follows APEC trading hours.
Key Responsibilities

Provide dedicated front-office application support to FX traders and sales teams.
Troubleshoot and resolve production issues across trading platforms and related systems.
Collaborate closely with traders to understand business needs, trading workflows, and system dependencies.
Partner with development teams to drive improvements, deliver enhancements, and support project initiatives.
Monitor system performance, ensure stability, and assist with incident management and post-mortem analysis.
Contribute to system configuration, deployment, and environment management within a Linux-based infrastructure.

Required Qualifications

8+ years of front-office application support experience in a trading environment.
Strong understanding of FX trading products; exposure to fixed income/bonds is a plus.
Solid technical skills in Linux and scripting/programming with Java and/or Python.
Proven experience working directly with traders in a high-pressure, time-sensitive environment.
Strong analytical, problem-solving, and communication skills.

Incident Management in Trading Due to the fast-paced nature of trading:

Quick order review and rapid problem resolution are essential.
Candidate required fast responses and contingency plans to avoid major delays.
Developers play a key role in incident management.
Echo noted working hours mirror trading schedules and may shift due to rotation.

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Production Support Engineer

Job Description - Production Support Engineer

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