Salesforce Business Analyst

Key Responsibilities

• Stakeholder & Scope Management: Partner with digital business stakeholders to define project scope, gather requirements, and manage change requests (CRs).
• Business Analysis & Documentation: Conduct impact analyses, map process workflows, and produce comprehensive technical and functional documentation.
• Salesforce Configuration: Execute hands-on platform configuration, including user permissions, advanced Flows, Service Cloud features, and low-code enhancements.
• Technical Analysis: Analyze existing Apex code and system configurations to troubleshoot issues and support system enhancements (no coding required).
• Cross-Functional Delivery: Act as a techno-functional BA to deliver operational changes, coordinating seamlessly between business teams and technical developers.
• Independent Execution: Translate business instructions into high-quality technical deliveries with minimal supervision.

Requirements

• Experience: 5-8 years of proven experience in Salesforce Administrator or Techno-Functional roles.
• Platform Expertise: Strong hands-on proficiency in Salesforce Service Cloud and Core Cloud capabilities.
• Technical Skills: Deep expertise in Salesforce Flows, complex permission structures, low-code tools, and the ability to read/interpret Salesforce code.
• Business Analysis: Solid track record in scope clarification, process mapping, and documentation.
• Certifications: Salesforce Advanced Administrator and Platform App Builder certifications are highly preferred.
• Communication: Fluent in English with exceptional stakeholder management, coordination, and interpersonal skills.