Salesforce Delivery BA

Responsibilities:

• Act as a key liaison between business and technical teams for Salesforce Service Cloud projects
• Gather and analyze business requirements, translate them into functional specifications
• Design and optimize Salesforce Core Cloud solutions to support business processes
• Prepare user stories, workflows, and documentation for system enhancements
• Coordinate and support UAT, ensuring successful delivery of features
• Collaborate with stakeholders to ensure alignment with business objectives
• Provide guidance on Salesforce best practices and platform capabilities

Qualifications:

• Minimum 6+ years of experience as a Business Analyst in Salesforce projects
• Hands-on experience with Salesforce Core Cloud functionalities
• Strong understanding of CRM processes and system integration
• Excellent English communication and presentation skills
• Experience in Agile methodology and stakeholder management
• Salesforce certifications (Admin, Advanced Admin, or Consultant) preferred