Support Engineer (L1 - L2)

Company : Teksystems Hong Kong

Job Type : Contract

Hong Kong

Job Description - Support Engineer (L1 - L2)

Exposure to front to back investment operation
Stable, well-funded organization with long-term investment focus
Collaborative, centralised technology team with strong ownership of platforms

Our client is a large, well-established buy-side investment organization with a long-term investment mandate and a highly sophisticated internal investment ecosystem. This role sits within a centralized technology function responsible for supporting mission-critical investment systems that underpin trading, risk, valuation, settlement, and accounting workflows. The team is growing and is looking for hands-on L1-L2 support professionals with strong technical foundations and exposure to investment or trading platforms.

Responsibilities

Provide L1-L2 application and system support the investment platform
Perform root cause analysis, troubleshooting, and escalation for system, application, or data-related issues
Support batch jobs, scheduling, and monitoring to ensure timely completion of critical investment and operational processes
Work closely with internal technology teams to resolve complex issues and ensure system stability
Assist with minor enhancements, automation, and scripting to improve operational efficiency
Participate in deployment, release, and change management processes following established controls

Required Skills & Experience

Proven hands-on experience supporting investment platforms or trading systems (buy-side strongly preferred)
Strong L1-L2 support background, with solid technical troubleshooting capability
Experience across front, middle, and/or back office investment workflows
Strong knowledge of:
- Linux/Unix environments
- Python and scripting
- Database concepts (SQL, data troubleshooting)
- Job scheduling / batch processing tools (e.g. Control-M or equivalent)
- CI/CD pipelines and deployment processes
Cantonese

Why This Role

Rare opportunity to support a true buy-side investment environment
Full exposure to front-to-back investment operations
Stable, well-funded organisation with long-term investment focus
Collaborative, centralised technology team with strong ownership of platforms

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Support Engineer (L1 - L2)

Job Description - Support Engineer (L1 - L2)

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