Having experience on building, deploying and supporting enterprise applications.
Having exposure integration with 3rd party application
Having knowledge of Contact Center domain
Having understanding of infrastructure and network, cloud networking
Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
Liaise with other engineers, architects and business stakeholders, to understand and drive the product or service's direction
Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change
Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
Should be able to handle individual task with minimum supervision.
Requirements
To be successful in this role, you should meet the following requirements:
8+ years experience delivering Contact Center applications or large-scale global cloud based solutions
Experience with ensuring product solutions delivered are cost effective and maintained through the agile development lifecycle.
Experience of tools like JIRA /Confluence /Clarity to manage program delivery and reporting
Stakeholder and Project management
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
Respond to user queries in timely fashion involving production.
Prepare estimates and delivery plan for all phases of the project
Manage the day-to-day project activities and resources and chairs the project team meetings
Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business.
Understand interdependencies between technology, operations and business needs
Familiarity with AGILE methodology and DevOps and ITIL framework.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Contract Jobs in Hong Kong.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in Hong Kong, connecting you to thousands of jobs fast!
Find the best jobs in Hong Kong, apply in 1 click and get a job today!