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Technical Project Manager

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Job Description - Technical Project Manager




Principal responsibilities 



  • Having experience on building, deploying and supporting enterprise applications. 

  • Having exposure integration with 3rd party application 

  • Having knowledge of Contact Center domain

  • Having understanding of infrastructure and network, cloud networking

  • Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand

  • End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey

  • Liaise with other engineers, architects and business stakeholders, to understand and drive the product or service's direction

  • Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change

  • Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement

  • Should be able to handle individual task with minimum supervision.






Requirements




To be successful in this role, you should meet the following requirements:



  • 8+ years experience delivering Contact Center applications or large-scale global cloud based solutions

  • Experience with ensuring product solutions delivered are cost effective and maintained through the agile development lifecycle.

  • Experience of tools like JIRA /Confluence /Clarity to manage program delivery and reporting

  • Stakeholder and Project management

  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives 

  • Respond to user queries in timely fashion involving production. 

  • Prepare estimates and delivery plan for all phases of the project 

  • Manage the day-to-day project activities and resources and chairs the project team meetings 

  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business. 

  • Understand interdependencies between technology, operations and business needs 

  • Familiarity with AGILE methodology and DevOps and ITIL framework.








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