Trading Application Support Egnineer

Support front-office electronic/ equity trading platforms and connectivity systems used by traders, ensuring high availability, timely incident resolution, and successful change delivery across APAC markets.

• Provide daily support including system health checks, monitoring, and testing to ensure availability of equity trading systems (e.g., OMS/EMS, connectivity, algo engine, and middle-office systems where applicable).
• Troubleshoot, diagnose, and resolve functional and technical production issues; manage incident escalation and communicate with stakeholders.
• Perform deployment/change activities and post-change health checks in a controlled manner; support business- and exchange-driven projects.
• Support traders and business users across HK and regional offices; coordinate with other IT teams for infrastructure/core project changes and incidents.
• Analyze requirements and perform feasibility/impact studies for new solutions or client connections; participate in solution proposals.
• Coordinate with Exchange/venues for project activities and compliance, including market rehearsals where required.
• Build/enable new client or connectivity implementations (e.g., FIX/FIX client connectivity, DMA/algo-related connectivity as needed) and support client testing.
• Maintain and update tickets/status and documentation in ServiceNow and relevant repositories (e.g., SharePoint).
• Conduct QA testing for releases/upgrades and support release readiness.
• Handle shift-based coverage including weekend and out-of-hours support as per rotation.

• University degree in Computer Science (or equivalent).
• Experience supporting equities/electronic trading applications in a brokerage or investment banking environment (trading support/front-office IT preferred).
• Strong market knowledge of equity cash trading and order flow for major Asian exchanges.
• Technical proficiency in at least Linux/Unix and Windows; scripting/programming capability is preferred.
• Hands-on experience with system monitoring and incident/change management processes.
• Knowledge of FIX messaging protocol from client and exchange perspectives; ability to conduct/coordinate client testing.
• Familiarity with trading/execution and connectivity platforms such as (as applicable): Fidessa, Flextrade, Ullink/Broadridge, FIX, and/or market data systems.
• Database and technical knowledge (e.g., Sybase and/or MSSQL) is required/strongly preferred.
• Proactive, analytical, and solution-oriented; able to work under pressure in a business-facing environment.
• Good English communication and stakeholder management skills.
• Experience supporting traders is required.

Note: Weekend and out-of-office-hour support may be required.