User Experience Journey Analyst (Bank)(6 months contract)

We're helping our bank client to look for an User Experience Journey Analyst to join the team for Strategy and Transformation project.

Responsibilities

1. Design strategic plan to support the Bank’s Transformation strategies in improving experience of employees
2. Drive end-to-end employee journeys and engagement events within and cross-functions to improve experience of all stakeholders
3. Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
4. Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
5. Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
6. Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
7. Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

1. Bachelor or Master degree
2. Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
3. Above 4 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management
4. Good strategic mindset and design sense
5. Good communication skills in both written and spoken English
6. Experience in banking or financial industry is an advantage
7. Fast learning and multi-task capability to take on projects in different areas
8. Able to manage stakeholders from different levels across functions
9. Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
10. Innovative and willing to accept new ideas and changes