Voice Network Engineer (Investment Bank) 50-75K

Company : Hays

Job Description - Voice Network Engineer (Investment Bank) 50-75K

We are seeking an experienced L3 Voice Engineer to provide advanced technical support for global voice and collaboration services for one of our sizeable Global Investment Banking clients.

Your new role

Provide Level 3 technical support for enterprise voice infrastructure and services, including incident troubleshooting, service-request fulfilment, root-cause analysis, and escalation of complex issues.
Maintain the stability, availability, capacity, and performance of end-user and back-office voice services in partnership with global Operations and Engineering teams.
Support voice infrastructure projects, technology refresh initiatives, routine maintenance, patching, and platform upgrades.
Manage, prioritise, and track operational activities through ServiceNow, ensuring timely resolution and compliance with agreed service levels.
Participate in operational acceptance testing for new deployments and maintain accurate technical documentation, including voice environment configurations and change records.
Contribute to scheduled support rotations, including weekend change execution and on-call support, to ensure continuous service operations.

What you'll need to succeed
4+ years of experience supporting enterprise voice, unified communications, and collaboration environments.
Hands-on experience with Cisco Unified Communications Manager (CUCM/UCM), including IP phones, Cisco Webex, Cisco Jabber, and mobile voice solutions.
Solid understanding of voice protocols and technologies, including SIP, MGCP, ISDN, call routing, dial plans, and external PSTN provider services.
Familiarity with enterprise voice and data networking concepts, including QoS, VLANs, gateways, SBCs, and session management.
Exposure to platforms such as Cisco UCM and Webex, Avaya, Oracle SBC, or comparable voice technologies is highly desirable.
Experience using ServiceNow or a similar ITSM/ticketing platform for incident, request, change, and problem management.
Strong troubleshooting, analytical, communication, and customer-service skills, with the ability to work effectively across global teams and time zones.

What you need to do now

If you fulfil all the qualifications mentioned above and have the drive to succeed, click apply below!

Original job Voice Network Engineer (Investment Bank) 50-75K posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Voice Network Engineer Jobs in Hong Kong

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Voice Network Engineer (Investment Bank) 50-75K

Job Description - Voice Network Engineer (Investment Bank) 50-75K

Similar Voice Network Engineer Jobs in Hong Kong

Mobile Apps