Assistant Account Manager / Account Manager

Mercer Hong Kong's Wealth team is seeking candidates for the following position based in the Hong Kong office:

What can you expect?

• Health and benefits consultants work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees.
• H&B consultants advise clients on best practices, financial management, compliance, communication and administration of health and benefit plans. With a few years of experience, an Assistant Account Manager is still growing as an individual contributor, but can tackle problems and get the job done, sometimes with guidance from senior team members.

We will count on you to:

• Assist the consulting team in gathering, organizing, entering and analyzing data using Excel spreadsheets to be used for various client projects. Strong focus on analysis of results and managing portions of projects; reviews the work of other analysts.
• Support analysis and review including underwriting and data analytics, while partnership with actuaries to support funding analysis.
• Contribute as a member of the consulting team in developing overall client strategy, interpret and present benchmark data to client and ensure plan and program changes are properly implemented embody client’s strategy.
• Assist with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.
• Work directly with the clients and manage the request for proposal (RFP) process with the health insurance carriers and internal peers.
• Gather utilization or rate data from the vendors and interpret the meaning of the data and summarize the responses from the RFP in Excel or PowerPoint format for presentation to the client.
• Develop cost projections and evaluation of vendor renewal workups. Results are used as part of client meetings.
• Peer review the information, analyze and interpret the results, edit and finalize the executive summary report and send this report to the client.
• Establish necessary carrier/ vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments).
• Demonstrate project management and consulting skills such as managing the quality and timeliness of client deliverables. Help develop budget and billing reports, participate in calls and meetings as appropriate and assist with the preparation and delivery of clear and concise communications. Resolve most claim issues but can escalate more complex issues to senior consultants as needed.
• Gather design data from the client and current vendors needed for analyzing the impact of a client's consolidation and/ or marketing of its healthcare plans. This typically involves organizing plan design details and costs in Excel for further analysis by the team. Responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.
• Learn the basics of products, services and tools. Gain an understanding of vendor/ carrier markets, basic underwriting and financial skills, products, services and technical tools and intranet resources and participate in training courses, online learning, or through learning from more experienced colleagues.

What you need to have:

• University degree or diploma in a related discipline or other relevant qualifications.
• At least 3 years' experience in account and project management, ideally on employees’ benefits program. Knowledge of group medical and life insurance products is preferred.
• Strong numeric and analytical background. Commercially astute and strong business sense.
• A track record in client and vendor management.
• Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Project management skills, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English and Cantonese.
• Open to fresh graduates. Applicants with less experience will be considered for the Account Manager role within the team.

What makes you stand out?

• Strong domain expertise relevant to the health and benefits sector in Hong Kong.
• Wellness proposition design experience is an added advantage.
• A team player with a collaborative approach.
• Strong communication skills.

Interested parties please click “Apply Now” to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.