Assistant Manager, Specialized Collections

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

JOB SUMMARY

This role is responsible to manage end to end process for Medium Enterprise and Business Working Capital portfolio as well as provisioning, reporting, asset realization, debt restructure. RESPONSIBILITIES

Strategy

• Managing designated Problem Accounts assigned to Collections Hong Kong (both CIB + CB + PvB). Ensure Medium Enterprise and Business Working Capital portfolio are managed efficiently and effectively to meet business objectives.
• Execute collection strategies and initiatives to achieve collections and recoveries target setting, LI budgeting and forecasting, maximize recovery return through restructuring and legal proceedings
• To directly represent and negotiate to protect the Bank’s interest in complex Group and multi-lender restructuring / recovery actions by using strong influencing skills.
• To formulate problem account strategies and action plans.
• Responsible for overseeing the overall collection activities for problem credit management accounts as well as provides a solution to Collection.
• Responsible for carry out debt collection process to reduce loan loss and maximize debt recovery.
• Obtain advice from both external and internal legal advice and propose to management to take legal action against the problem accounts to increase the collections / recovery rate.
• Control and monitor the process for the case under legal action with management MIS provided.
• To perform telephone dunning call to negotiate the settlement plan for legal case.
• Monthly updates to management on the case status.

Business

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Medium Enterprise and Business Working Capital portfolio.
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance.
• To make recommendations about impairment provision on the designated Problem Accounts.
• To ensure that forecasts on Loan Impairment Provision are accurate and timely.

Processes

• Negotiate with customer, relationship manager on default payment and offer solutions to customers.
• Analyse individual case, conduct deep dive as part of skip tracing and monitor account handling progress
• To ensure that the risks arising from litigation, environmental claims, regulatory censure or potential reputational loss in regard to Early Alert Accounts and Problem Accounts are minimized.

People & Talent

• Assist to strengthen team capacity and continue engagement with people
• Enhance communication within and among team across Retail Risk Organizations as well as other internal stakeholders and external

Risk Management

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• To ensure that the risks arising from litigation, environmental claims, regulatory censure, or potential reputational loss in regard to Early Alert Accounts and Problem Accounts are minimized.
• To ensure that lessons learned from bad debt/problem loan experiences as shared in Hong Kong and on a Group wide basis.

Governance

• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times
• To be well versed in relevant law & regulations to provide guidance in legal issues.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles, Group Collection Standard and Regulatory requirement
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Control Assessment & Assurance/Management Information & Forecast
• Credit Risk Control
• Relationship manager
• Credit Officer
• Product manager
• Account Investigation

External

• Law firm
• Other financial institution

Our Ideal Candidate

• ECF-CRM is an advantage

Role Specific Technical Competencies

• Effective Communications
• Negotiating
• Industry Knowledge
• Risk Management
• Data Privacy 

Apply now to join the Bank for those with big career ambitions.