Customer Services Officer

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The Adecco Group is the world’s leading provider of workforce solutions, transforming the world of work through talent and technology. Each year, The Adecco Group provides over 1 million people around the world with career opportunities, guidance and insights.

The Adecco Group is a Fortune Global 500 company, based in Zurich, Switzerland, with more than 33,000 FTE employees in 60 countries and territories around the world. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN).

We offer total workforce solutions including temporary staffing, permanent placement, career transition, talent development, and outsourcing. The Adecco Group partners with employers, candidates and, sharing its labour market expertise and insights to empower people, fuel economies, and enrich societies.

If you are looking for a career opportunity that meets your needs and life goals, speak with an Adecco consultant today to discover how we can help you.

Our client, a renowned electricity company in Hong Kong, is looking for a Clerical Officer/ Credit Control Officer to support their winning team.

Responsibilities:

• Handle correspondence to ensure prompt response to customer requests, enquiries and complaints.

•Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring. These may include but not limited to chasing up overdue payments via telephone and email, resolving customer queries and issues, managing the Days Sales Outstanding figure, prepare journal entries, assisting the month end, highlighting problem customers to management, and assessing company risks

• Review and create procedures and guidelines that ensure timely payments

•Provide recommendation through analytic review on improving account receivables status to re

Experience:

•Diploma or degree holder in business administration, accounting or related discipline is desirable.

•At least 3 years relevant working experience.

• Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner

•Able to communicate well in English, Chinese and preferably Putonghua

•Good computer knowledge in Microsoft Excel, Word and PowerPoint

•Possession of SAP/ Oracle experience is preferable

•A team player with strong communication and interpersonal skill

If you're interested in this role, please click 'Apply Now' to apply the position via Adecco website with your CV.

Please note that only short-listed candidates will be notified. All information collected will be held in strict confidence and solely used for recruitment purposes.