Premium Account Manager

Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand . We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit  

Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.

We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit

We are seeking a dedicated and experienced Premium Relationship Manager to join our team and take care of our premium customers. As a Premium Relationship Manager, your primary responsibilities include answering customers’ inquiries, providing exceptional customer service, and renewing customer contracts with valued services that align with their lifestyle. Your ultimate goal will be to enhance customer satisfaction, foster loyalty and drive revenue growth.

Responsibilities

• Serve as the main point of contact for assigned group of premium customers, ensuring their needs are met promptly and efficiently
• Respond to customers’ inquiries and concerns in a professional and timely manner
• Build strong relationships with premium customers, understanding their preferences, lifestyle, and unique requirements
• Proactively identify opportunities to upsell or cross-sell valued services that enhance customer experiences to align with their lifestyle
• Collaborate with internal teams to ensure seamless delivery of services and resolve any customer issues or complaints
• Stay up-to-date with product/ service knowledge, pricing, and promotions to effectively communicate and recommend suitable offerings to customers
• Meet or exceed monthly targets and revenue goals
• Maintain accurate and up-to-date customer records, including interactions, preferences, and sales activities, in the system

Requirements

• F.5 / DSE or above
• Proven work experience in telecommunication industry, with 4 years’ experience in customer services, preferably in a premium customer care environment
• Strong sales and negotiation skills, with a track record of achieving and exceeding targets. Sales experience is a must
• Excellent proficiency in Cantonese, in both spoken and written, and preferably with conversational English and Mandarin
• Customer-centric, with excellent interpersonal and communication skills
• Exceptional problem-solving and conflict resolution abilities
• Ability to multi-task, prioritise, and among time effectively in a fast-paced environment
• Candidates with more experiences will be consider as Senior Premium Relationship Managers 

Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as full range of other employee well-being provisions.

Interested parties, please apply with full resume, present and expected salary, by clicking “APPLY NOW”. Please quote the reference number on the e-mail subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.