客户服务部 (呼叫中心) 高级专员 (驻香港); Senior Officer, Client Service Delivery (Call Center) (Based in Hong Kong)

About Sun Life Financial

Sun Life Financial is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life Financial has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of December 31, 2018, Sun Life Financial had total assets under management of CDN $951 billion. For more information please visit

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.

Job Description:

• The Life & Health (L&H) Operations Teams comprise of functions across Underwriting, Policy Administration, Claims, Client Service and Case Management for supporting the life insurance business.
• We pride ourselves on our ability to provide exceptional service and value to our clients and we are looking for talented professional to join our teams. We offer a dynamic and comprehensive on-the-job training with career development opportunities to the right candidates.

Job Responsibilities:

• Handle and resolve clients' enquiries and request via inbound calls or face-to-face in a professional manner
• Deliver quality client service and handle enquires or complaints through letters, inbound calls and emails with agreed service standard and service turnaround time
• Liaise with operation teams, sales channel for handling clients' requests
• Handle complaint from all channels, carry out investigation with the collaboration of other teams and propose solutions
• Collect clients' feedback and propose recommendations for service improvement
• Conduct various outbound call with agreed protocols
• Participate in ad-hoc projects as required
• Coach junior teammates on daily operation

Job Requirements

• University Degree in any discipline with IIQE designation
• At least 4 - 5 years' working experience in client service, preferably within insurance industry
• Excellent client servicing, analytical and problem solving skills
• Good command of both spoken and written English and Putonghua
• Competent PC knowledge, includes Excel, Word, PowerPoint and Access
• To be licensed with pass of IIQE Paper 1, 3 & 5

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

Interested parties please send detailed resume with current & expected salary and availability by email to [email redacted, apply via Company website].

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 12 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)