[ASM Global] Assistant Banquet Operations Manager

Kai Tak Sports Park is a fully integrated sports, leisure and entertainment destination that is expected to be completed in 2024. The 28 hectare park will be part of the redevelopment on the site of the old Hong Kong International Airport in Kai Tak. Kai Tak Sports Park Ltd (KTSPL) has been awarded the contract to undertake this project. ASM Global, through its subsidiary company in Hong Kong, SMG China, has been engaged by KTSPL to be the Operator of Kai Tak Sports Park. About ASM Global ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management—delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company’s elite venue network spans five continents, with a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centers, including McCormick Place Chicago; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Shenzhen World China; and P&J Live in Aberdeen, U.K. Follow us on Facebook, Instagram, LinkedIn and Twitter. asmglobal.com

Department: Food & Beverage

Reports To: Banquet Operations Manager

Role Introduction:

The incumbent will support the Banquet Operations Manager in overseeing the entire banquet operations department, ensuring a high-quality customer experience and satisfaction. The role involves managing the banquet staff, maintaining equipment and supplies, and collaborating with other teams to achieve departmental objectives.

Key Responsibilities:

• Assist the Banquet Operations Manager in planning and executing all banquet operations, including catering, promotional activities, and business plan implementation.
• Monitor and maintain payroll costs and F&B budget goals, working closely with the Banquet Operations Manager.
• Support the research and selection of vendors to ensure the lowest cost-of-goods, with approval from the Banquet Operations Manager.
• Collaborate with Executive Chefs (Chinese and Western) and the Banquet Operations Manager on menu engineering analyses and pricing strategies.
• Oversee the quality, hygiene, and safety of food and beverage operations in compliance with local regulations and the company's HACCP requirements.
• Implement and monitor guest feedback surveys to continuously improve the customer experience.
• Ensure the cleanliness and maintenance of all banquet equipment after each event.
• Assist in finalizing menus, costing, and adjusting standards to local circumstances.
• Oversee and manage the preparation and distribution of all F&B banquet reports.
• Support the Banquet Operations Manager in establishing and implementing departmental measurements that align with the company's strategic goals.
• Establish and maintain effective working relationships with industry bodies and associations.
• Hire, train, and manage the banquet service staff, covering safety and health regulations.
• Contribute to executive, management, and other company meetings as required.
• Maintain regular communication with other teams, including Sales, Stadium Operations, Safety, and Stewarding.
• Perform other duties as directed by the Banquet Operations Manager.

Requirements:

• Higher diploma or above in a relevant field.
• At least 5 years of experience in the F&B industry, with a minimum of 3 years in a large banquet operations role.
• Knowledge and experience in both Western and Asian cuisine service, including Cantonese.
• Familiarity with HACCP-certified environments.
• Strong customer service skills and the ability to work effectively with other staff members.
• Results-oriented mindset with the ability to meet budgetary goals.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to multitask and complete multiple tasks efficiently.
• Creativity in F&B presentations and maintaining a high-quality product.
• Proficient in written and spoken English, with a preference for Cantonese and Putonghua proficiency.

Interested parties please send full resume with current salary, expected salary and availability by clicking “ Apply Now ”.

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.