Assistant Boutique Manager

ADD Cornerstone. ADD Growth. 

Cornerstone is a globally recognized talent solutions group, and we are in some 40 countries with 60 offices since 1989. Our three critical business solutions are Strategic Talent Acquisitions, Coaching Managers to Leaders, and Career Navigation Supports. Our global reach, local experience & ownership mindset enable our clients to succeed and grow worldwide.

Mission

The Assistant Boutique Manager is responsible for the day-to-day smooth running of the assigned Boutique and reports to the Boutique Manager/Retail and Training Manager. He/she is also responsible for managing the retail sales and operations in the assigned Boutique with a team of local staff. He/she shall ensure that the Boutique is properly managed with particular note to the availability of staff and Boutique appearance. He/she shall achieve the retail targets as set out by the Senior Management and ensure the sales floor and retail operations of the Boutique comply with the companies’ policies and procedures with respect to areas assigned.

Responsibilities

Customer Management

• Ensure the highest levels of service to customers through proper management of Sales staff, appropriate and extensive staff training and proper housekeeping of the Boutique and the stockroom (if applicable).
• Responsible for customer contact, including making sales, handling customers’ complaints and queries and increasing the local VIP and Mailing list.

Inventory Pricing and Budgetary Control

• Responsible for suggesting price changes and discounts (subject to proper approval of Senior Management), which affects the gross profit margins derived from the Boutique.
• Provide feedback in the form of a proposal during sale periods to clear seasonal merchandise.
• To control discount levels and to ensure that the company’s discount policy with regards to staff and VIP’s is applied.
• Responsible for keeping to agreed budget for Boutique costs and petty cash expenses and to reduce costs as much as possible.

Open to buy and Range Plan

• Assist the BM/Retail and Training Manager in:-

1. preparing the range plan according to budget and Senior Management.
2. Provide feedback on customer requirements and product suggestions for the Range Plan in Seasonal Buy.
3. Manage Seasonal Buy with suggestions and comments based on shop floor customer contact

Staffing and Training

• Ensure that the right level of F/T and P/T staffs are recruited, trained and retained to achieve the Sales Target and customer service objectives set by Senior Management.
• Identify subordinate’s potential and provide training in selling skills and product knowledge.
• Constantly lead and coach all staff to ensure that the highest levels of customer services are provided to all customers at all the time.
• Carry out performance reviews with staff to identify potential and increase motivation of staff.
• When appropriate to discipline or even dismiss Sales staff when the Company’s high expectations are not met.
• Responsible for initial recruitment process for retail staff.
• Oversee all human resources operations and shall ensure proper staff reporting and document filing to HR Dept. of Headquarters
• To deal with the day to day management of roster, leave, sickness procedures and record and reporting.
• To ensure the monthly payroll and headcount documentation is submitted on an accurate and timely manner.
• He/she shall ensure that Retail staff are utilized in the most efficient manner, enforcing staff discipline on lunch hours, breaks.

Marketing, Promotion and Visual Merchandising

• Work with Marketing and Merchandising Dept. in controlling stock consignment transfer for PR purpose. Analyses information, to support new communication and marketing programs.
• To come up with new ideas and initiatives to increase visibility of brand in local market and to increase sales.
• Work with the Visual Merchandising Team according to standards agreed with Product Development and Merchandising Dept. and Senior Management.
• Ensure that procedures for collecting customer data are properly executed.

Systems, Internal Controls and Procedures

• Ensure that the internal control over the custody of the Company’s asset inventory, fixed assets is executed in an efficient and timely manner. These include ensuring that stock transfers, write up, goods received, are executed accurately and completing supporting documents accurately and timely.

Inventory Management

• Responsible for ordering/receiving stock from Head Office/ Warehouse. Maintaining adequate stock levels, and ensuring proper storage of all items.
• Responsible for preparing and implementing the annual and bi-annual stocktaking and ad-hoc stock counts.
• Responsible for ensuring stock rooms/areas are kept clean and tidy and that all stock is available on shop floor to customers.
• Responsible for monitoring stock levels and reporting lost sales or weak performers to the appropriate person.
• Monitor inventory levels to ensure the optimum levels of inventory and replenishment in a timely manner.
• Ensure that the shrinkage target for the Boutique is met.

Back Office Accounting

• Check & audit daily sales transactions.
• Arrange daily bank deposit.
• Review credit notes and gift vouchers and update corresponding log.
• Manage the shop petty cash usage.
• Ensure safeguard of all monies collected, check books and gift vouchers.

Boutique Security and Health and Safety

• Responsible for and to proactively observe the company’s security procedures and policies at all times.
• Responsible for the health and safety of the Boutique and staff and ensure the proper implementation and update of relevant company policy.

Boutique Administration

• To ensure that such service as security, air conditioning, utilities, cleaning are executed without disruption and that costs are kept to a minimum.
• Work with contracted Security Company (if applicable) in order to ensure there are proper staffing and that security staff perform to company’s expectations.
• Responsible as a Boutique key holder and in charge of opening/closing of the Boutique as well as recommending and assigning key holder duties to other staff members.
• Responsible for assuming cashiering duties as required.

Reporting

• Report to the BM/Retail and Training Manager on the operation of the Boutique as required.
• Responsible to complete and submit the following:

1. Daily Sales Report
2. Monthly Retail Report including Monthly Top/Slow Selling Report
3. And all other concerning reports in an orderly and timely manner.

Requirements (Experience and skills needed for this role)

Education

• Holder of a bachelor’s degree
  

Professional Background

• At least 5 years of supervisory experience in service-oriented atmosphere with minimum 3 years at managerial level, gained with international specialty retailers in luxury or premium branded sector, preferably within Apparel and Accessories.

Technical Competencies

• Strong communication skills.
• Excellent customer services and sales skills
• Good knowledge and experience in staffing, coaching and training.
• Familiar with Point of Sales system
• Ability to conduct relevant analysis and prepare appropriate report as requested by Management.
• Must have retail staff recruitment experience.

Behavioral Competencies

• Entrepreneurship – strong business sense - results driven and performances oriented – a doer.
• Team builder, strong leadership and people management skills.
• A Champion of Customer Service Excellence
• Well organized and independent.
• Assertive, energetic and quick in action.
• Proactive and positive in making decision and taking initiatives – “can-do” attitude.
• Accountable.
• Multi-cultural and curious.

Language Skill

• Excellent command of both written and spoken English and Chinese. Knowledge of other language is a plus.

Computer Skills

• Excellent command of PC skills such as (Word, Excel, etc.) in Microsoft Office.

 

ived, are executed accurately and completing supporting documents accurately and timely.

Inventory Management

• Responsible for ordering/receiving stock from Head Office/ Warehouse. Maintaining adequate stock levels, and ensuring proper storage of all items.
• Responsible for preparing and implementing the annual and bi-annual stocktaking and ad-hoc stock counts.
• Responsible for ensuring stock rooms/areas are kept clean and tidy and that all stock is available on shop floor to customers.
• Responsible for monitoring stock levels and reporting lost sales or weak performers to the appropriate person.
• Monitor inventory levels to ensure the optimum levels of inventory and replenishment in a timely manner.
• Ensure that the shrinkage target for the Boutique is met.

Back Office Accounting

• Check & audit daily sales transactions.
• Arrange daily bank deposit.
• Review credit notes and gift vouchers and update corresponding log.
• Manage the shop petty cash usage.
• Ensure safeguard of all monies collected, check books and gift vouchers.

Boutique Security and Health and Safety

• Responsible for and to proactively observe the company’s security procedures and policies at all times.
• Responsible for the health and safety of the Boutique and staff and ensure the proper implementation and update of relevant company policy.

Boutique Administration

• To ensure that such service as security, air conditioning, utilities, cleaning are executed without disruption and that costs are kept to a minimum.
• Work with contracted Security Company (if applicable) in order to ensure there are proper staffing and that security staff perform to company’s expectations.
• Responsible as a Boutique key holder and in charge of opening/closing of the Boutique as well as recommending and assigning key holder duties to other staff members.
• Responsible for assuming cashiering duties as required.

Reporting

• Report to the BM/Retail and Training Manager on the operation of the Boutique as required.
• Responsible to complete and submit the following:

1. Daily Sales Report
2. Monthly Retail Report including Monthly Top/Slow Selling Report
3. And all other concerning reports in an orderly and timely manner.

Requirements (Experience and skills needed for this role)

Education

• Holder of a bachelor’s degree
  

Professional Background

• At least 5 years of supervisory experience in service-oriented atmosphere with minimum 3 years at managerial level, gained with international specialty retailers in luxury or premium branded sector, preferably within Apparel and Accessories.

Technical Competencies

• Strong communication skills.
• Excellent customer services and sales skills
• Good knowledge and experience in staffing, coaching and training.
• Familiar with Point of Sales system
• Ability to conduct relevant analysis and prepare appropriate report as requested by Management.
• Must have retail staff recruitment experience.

Behavioral Competencies

• Entrepreneurship – strong business sense - results driven and performances oriented – a doer.
• Team builder, strong leadership and people management skills.
• A Champion of Customer Service Excellence
• Well organized and independent.
• Assertive, energetic and quick in action.
• Proactive and positive in making decision and taking initiatives – “can-do” attitude.
• Accountable.
• Multi-cultural and curious.

Language Skill

• Excellent command of both written and spoken English and Chinese. Knowledge of other language is a plus.

Computer Skills

• Excellent command of PC skills such as (Word, Excel, etc.) in Microsoft Office.