Assistant Customer Onboarding Manager

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our department as Assistant Customer Onboarding Manager . Principal responsibilities:

• Engage new and existing Commercial Banking (CMB) customers in the completion of account opening requests
• Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
• Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications
• Participate in account opening related process reviews and make recommendation with an aim to improve customer experience and service turnaround time

Requirements:

University degree in Business Administration or related disciplines Minimum of 2 years of work experience in providing high standard of customer service preferred Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers Experience in handling CDD review for corporate customers preferred Good communication and interpersonal skills Proficiency in both spoken and written English and Chinese High level of customer centricity mindset with dedication to deliver exceptional quality services for customer