Assistant Manager, Policy Administration

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Dis cover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and service daily. We believe in the value of empowering our staff with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• Degree holder with at least 5 - 7 years relevant work experience in the life insurance industry, preferably in Policy Administration
• LOMA qualification is preferred
• Excellent customer service and work attitude to follow through on agent/client commitments
• Good command of English and Chinese
• Mature, patient and pleasant work manner
• Quick learner with strong analytical and problem solving skills
• Self-initiative, flexible and responsible
• Able to work under pressure and tight timelines
• Word, Excel and Chinese word-processing skills required
• Good knowledge of Individual Insurance and processes a definite asset

On the job you will:

• Perform all kind of policy changes of individual insurance policies
• Be the expertise to handle agent/client special requests and propose value added solutions/alternatives
• Prepare, consolidate and analyze regular MIS reporting to conclude and give recommendations on improvement areas
• Develop and implement workflows and procedures for supporting the after-sales services
• Assist manager to ensure delivery of excellence service quality and professionalism across policy administration team in term of accuracy and efficiency
• Participate service improvement initiatives as well as various projects to support sales campaigns and enhance digitalization services to meet customer needs

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer