Assistant Technical Officer

DEPARTMENT OF MECHANICAL ENGINEERING

Assistant Technical Officer (Information Technology) (Ref. 240315004-IE)

Duties

The appointee will be required to:

(a) enhance the existing IT solutions by troubleshooting technical problems, performing regular maintenance and implementing system upgrades;

(b) provide IT support for students and staff, including onsite assistance for events and housekeeping of all IT resources (hardware and software inventories);

(c) provide IT support for workstation, laptop, and network administration in the department;

(d) maintain computer laboratory and research office facilities in good condition;

(e) manage network infrastructure, computer systems, and web applications, including maintenance of online database, security control, and access control;

(f) be familiar with the operation of equipment installed in the teaching facility and be able to provide instructions to users for the proper use of equipment;

(g) report to the Technical Support Group Leader immediately in case of equipment damage and assist in investigation on the cause of damage;

(h) assist in complying with the IT policy and rolling out new applications from the University Information Technology Services Office;

(i) assist in delivering online examinations on various online platforms;

(j) assist in any activities that contribute to the smooth running of the department as assigned by the Technical Support Group Leader; and

(k) perform any other duties as assigned by the Head of Unit or his delegates.

Qualifications

Applicants should have:

(a) a recognized degree in Computer Science, Information Technology, Information Engineering or a related discipline;

(b) at least three years of post-qualification experience in providing IT support or developing IT systems;

(c) strong analytical skills and proactive working attitude with good interpersonal and communication skills; and

(d) a good command of both written and spoken English and Chinese.

Conditions of Service

A highly competitive remuneration package will be offered. Initial appointment will be on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU’s career website ( Consideration of applications will commence on 28 March 2024 until the position is filled. The University’s Personal Information Collection Statement for recruitment can be found at

PolyU is an equal opportunity employer committed to diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.