Claims Officer (Life Claims)

Description: 

• Assist Assistant Claims Manager to support the claims team in daily claims operation, particularly in claims investigation 
• Assess and approve complicated claims
• Meet service turnaround time and achieve claims KPI targets
• Handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team
• Assist in reviewing workflow, implementing continuous claims process improvement
• Assist in compiling regular management report
• Assist in conducting training to colleagues and distributors
• Participate in assigned projects

Requirement: 

• University graduate or above with FLMI or equivalent
• More experienced candidate will be considered for Senior Officer role 
• Relevant experience in Claims and Insurance Industry is preferred
• Customer Centric minded and good communication skill
• High emotional maturity and able to work under pressure
• Excellent command of both written and spoken English and Chinese
• Result-oriented, self-motivated, patient, cheerful and positive