Contract Product & Client Service Manager

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.

For more information, please visit  to learn more about OCBC Hong Kong.

Responsibilities
• Act as a main point of contact for relationship managers to address their inquiries, concerns, and requests raised on behalf of clients.
• Collaborate with internal teams to ensure client satisfaction and resolve any issues or complaints effectively.
• Provide product and service information to relationship managers, ensuring they have a clear understanding of our offerings for promoting our business to clients.
• Assist clients in navigating our systems, platforms and processes, either by directly dealing with the clients or providing guidance to relationship managers for their further communication with clients.
• Proactively identify opportunities to upsell or cross-sell additional products or services to clients.
• Maintain accurate client records, including contact information, interactions, and preferences.
• Prepare and present reports on client satisfaction, feedback, and trends to management.

Requirements
• Bachelor's degree in business administration, finance, or a related field.
• Proven experience in a client service or customer support role.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient in using CRM software and other relevant tools.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently and collaboratively in a team environment