CRM Operation Manager

CRM Operation Manager (Property development)

Job Title: CRM Operation Manager (Property development)

Our client is looking for a high calibre to join the team.

Responsibilities:

• Work closely with internal stakeholders and external agencies on the development of CRM program strategy and implementation including mobile app and website
• Lead a team to responsible for customer acquisition, engagement and retention via omnichannel.
• Manage the internal stakeholder on customer service including customer journey from the end user of the CRM platform including mobile app and website.
• Responsible for platform maintenance and system optimization.
• Provide training to internal staff including the system flow and the user journey.
• Work closely with data analytic team to review the effectiveness of campaigns and promotions based on the agreed KPI.

Requirements:

• Degree holder in Business Administration, Communications, Marketing or related disciplines
• At least 7 years of experience in loyalty marketing or marketing communications
• Solid experience in managing multiple stakeholders, agencies, vendors
• Hands on experience in Microsoft Dynamic CRM, or relevant CRM platform is required
• Prior experience working in CRM & loyalty programs is a must
• Microsoft Office, CMS and analysis tools experience or similar required
• Proficient in both spoken and written English and Chinese

Click " Apply Now " to apply for this position or call Martin Tsang at f or a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.