Customer Service Officer

Job Responsibilities:

• Handle customer enquiries including account administration, technical issue in related to hardware/ software / the user platform
• Conduct health check and support regular system maintenance/ upgrade
• Provide on-call support
• Handle any other tasks as assigned

 

Job Requirements:

• Diploma or above in any disciplines
• Prior experience in customer services / helpdesk preferred
• Good command in English and Chinese (Cantonese / Mandarin)
• Team player, good communication and interpersonal skills
• Independent, good problem-solving skills
• Shift duty is required
• Fresh graduates will also be considered

 

We offer attractive remuneration, medical  and dental insurance , provident fund  and other fringe benefits including discounted air tickets  on Cathay Pacific Airways, recreation subsidy , birthday leave , Airport Express discount  and shuttle bus  to the right candidate and his/her dependents etc. Interested parties, please submit your detailed CV, stating your present and expected salary  and availability  to us.

We are an equal opportunity Employer. All CVs and personal data collected are for recruitment purposes and the information will be kept confidential.

 

About us

Global Logistics System (GLS) plays a major role in the cargo digitalization in the air freight development. Being a IATA Strategic Partner and “Asia first” Cargo iQ CDMP Service Provider, GLS offers a comprehensive end-to-end e-freight integration solutions, connecting 15,500 freight forwarders, 90 cargo carriers, 75+ post offices and terminal operators worldwide.

 

We are now inviting high calibre person to join the team, the right candidate will gain exposure in the air freight & IT industry.

 

For more information, you are welcome to visit our website at 

 

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