Customer Service Officer

Asia Standard Hotel Group Ltd owns and operates deluxe hotels under the "Empire" branding. The Group owns five hotels in Hong Kong, which are all conveniently located in shopping districts and close to business convention centres. In addition to hotel operations, the Group also operates a travel agency in Hong Kong. Your Career Empowered, Enriched and Ensured
The hotel group is evolving with times and trends of global customers’ travel needs and expectations and we are always looking for the right talents. At the Empire Hotels, you will be Empowered to be able to fully utilize your skills. Your specialized experience will be Enriched by organized, regular on-the-job trainings, and your professional development and career expressway can be Ensured. Explore the exciting opportunities on offer at the Empire Hotels Group and be a part of our dedicated and professional teams.

Job Responsibilities :

• Handling all incoming telephone calls related to guest requests, enquiries and etc.
• Placing internal job orders
• Handling reservations enquiries, room reservation requests and confirmation
• To perform a coordinator role for hotel in order to satisfy the guests’ need

 
Requirements :

• Proactive, responsible, pleasant, patient & good communication and inter-personal skills
• Good command of spoken and written English, Mandarin & Cantonese
• Shift duty is required
• Immediate available is preferred
• 8 days off per month
• 9 hours per day (23:00-08:00)

Fringe Benefits:

• 12 days of Annual Leave
• Statutory Holiday
• Meal Provided
• Medical Insurance
• Marriage Leave/Compassionate Leave
• Paid Sick Leave

We offer an attractive remuneration and excellent career opportunities to the right candidate. Please apply with full resume indicating present/expected salary and availability.

Personal data provided by job applicants will be used strictly for recruitment and selection.