Customer Service Specialist [MedTech]

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .

 

Job Descriptions:

We are looking for a dedicated Customer Services Specialist to ensure efficient order fulfilment and distribution of medical device supplies to hospitals and clinics. The ideal candidate will facilitate smooth operations within the supply chain, contributing to the medical services community.

Responsibilities:

· Service as primary contact for healthcare customers, hospitals and clinics, ensuring their medical supplies needs are met.

· Collaborate with internal stakeholders on inventory readiness and price listing.

· Collaborate with warehouse and delivery team to deliver seamless supply chain distribution.

· Prepare invoicing, delivery documents and other administrative reports.

· Identify areas for policy and process improvement and make appropriate recommendations to management.

· Participate in project teams focused on developing, testing, implementing, and improving processes and procedures.

Key Qualifications & Requirements:

· 2-3 years of related experience. Candidates with less experience may be considered for the role of Customer Service Assistant.

· Excellent customer service skills, with strong organizational abilities, prioritizing and multi-tasking in a fast-pace environment.

· Proficient in Microsoft Word, Excel, PowerPoint

· Good in spoken English and Chinese

· Experience in healthcare / medical industries is an advantage.

· Fresh graduates will be considered for this position.

 

 

This Is What Awaits YOU At J&J

· An opportunity to be part of a global market leader.

· A dynamic and inspiring working environment.

· Many opportunities to work on challenging pro jects and assignments.

· Possibilities for further personal as well as professional development.

· Many employees benefits:

· Supportive team culture, flexible working hours, employee development and wellness support,

· Refreshment in the workplace, company gym, JJ Club, corporate events

 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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