Customer Service/Administration Assistant

Young, Energetic and Passionate Pet Lover Wanted

 

About Us:

FERNDALE KENNELS & CATTERY - Leading International Pet Transport logistics and services company with offices in Hong Kong and Singapore. As an organization, we are dedicated to providing safe, reliable, and compassionate flight transportation solutions for pets, ensuring their well-being throughout their journey.

Responsibilities:

• Administrative tasks and logistical support.
• Provide excellent customer service by responding promptly to inquiries, addressing concerns, and ensuring a positive experience for clients and their pets.
• Assist in coordinating pet transportation logistics, including liaising with airlines, veterinary services, and other relevant stakeholders to ensure smooth operations.

Requirements:

• Prior experience (preferred minimum 2 year) in customer service, administration, or related roles. New graduates welcome.
• Strong communication and interpersonal skills to effectively interact with clients, colleagues, and external partners.
• A genuine love for pets and a dedication to their well-being.
• Detail-oriented and proactive approach to tasks, with the ability to multitask and prioritize effectively.

Benefits:

• Opportunities for professional development and career growth within a dynamic and expanding company.
• Work alongside a small passionate and dedicated team committed to excellence.
• Play a meaningful role in enhancing the lives of pets and their owners through exceptional service.
• Join us in delivering outstanding pet transport experiences!

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