Customer Services Assistant

Founded as a humble watch retailer in 1942, Emperor Group has grown and expanded into a diversified conglomerate of businesses that includes Property, Financial Services, Watch and Jewellery, Entertainment & Culture, Hospitality, Digital Media and Home Living. Six companies within the Group are listed on the Main Board of The Stock Exchange of Hong Kong. These include Emperor International Holdings Limited (Stock code: 163), which focuses on real estate investment and property development; Emperor Watch and Jewellery Limited (Stock code: 887), which specializes in the retail of luxury watches and fine jewellery; Emperor Entertainment Hotel Limited (Stock code: 296), which provides hospitality services; Emperor Capital Group Limited (Stock code: 717), which provides a wide range of financial services; and Emperor Culture Group Limited (Stock code: 491), which principally engages in entertainment, media and cultural development business; and Ulferts International Limited (Stock code: 1711), which is engaged in chain retailing of upmarket European furniture. Please go to our website  for details.

Responsibilities: (Stationed at our show flat)

• Greet visitors at the show flat and provide a warm and welcoming environment, ensuring a positive first impression.
• Conduct tours of the show flat, highlighting key selling points and addressing any questions or concerns from visitors.
• Maintain an organized and aesthetically pleasing show flat environment, ensuring cleanliness, proper arrangement of marketing materials, and updated property displays.
• Respond promptly to inquiries via phone, email, or in-person, providing accurate and reliable information to potential buyers and redirecting complex questions to appropriate team members when necessary.
• Perform administrative and ad hoc projects as required.

Requirements:

• Obtains experience in customer service or sales, preferably in the real estate industry or a similar customer-facing role.
• Presentable and pleasant with excellent communication and interpersonal skills.
• Excellent command of written and spoken English and Chinese, proficient in Mandarin is an advantage.
• Familiar with PC operation such as MS Word and Excel.

We offer 5-day-work week with competitive remuneration and benefit packages to the right candidate. Interested parties please send your application letter, resume, expected salary and availability to Human Resources Department, 28/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong or by fax or by clicking the "Apply Now" button below.

We are an equal opportunity employer & welcome applications from all qualified candidates. The information provided will be treated in strict confidence & be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks may consider their applications unsuccessful. We may retain the unsuccessful applications for a maximum period of 24 months.