Digital Business Analyst

Job Responsibilities

• Eliciting business needs, and understand business value & benefits
• Conduct gap analysis & feasibility study, provide suggestions & recommendations based on use cases
• Work with product owners & business to define the KPIs for the project to establish a framework for the feature
• Working on gathering requirements by understanding business rationale along with peers, document requirements, process maps, user journeys and documenting the user stories for development, collaboration with analytics team for application activity tracking
• Working with UI / UX team to drive & define the wireframes & prototype, review & finalize the user journey after liaising with the peers & relevant stakeholders
• Provide recommendations based on the analytical data, market research for the UI / UX
• Work with internal & cross-functional BAs as an individual feature owner and independent contributor in the scrum team for digital projects
• Work closely & participate in scrum team ceremonies and review the feature delivery
• Manage the junior team members to provide guidance & coach in the project development
• Create & update testcases, review them based on user stories and ensure complete coverage
• Review & conduct training materials, conduct end user and stakeholders training
• Monitoring the feature adoption and usage, drop off based on analytical data, feedback into product backlog for the journey improvement

Job Requirements

• Bachelor of Business Administration, computer science, engineering or equivalent
• 3+ more years of experience in business analysis & digital transformation
• Tech savvy with quick learning & adapting to changes quickly
• Ability to work under pressure, face & handle clients & business stakeholders to advocate our platform usage
• Optimistic & open to constant learning
• Resilient, quick learner, excellent team player, coaching & mentorship skills would be an advantage
• Good troubleshooting & problem-solving skills
• Fluent in Cantonese & English
• Less experienced candidates will be considered as Digital Business Analyst