Guest Relations Officer

About Hopewell Hotel
Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.

Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members.

Responsibilities:

• Assist in greeting and checking-in VIP and Long Stay guests and bid farewell
• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
• Understand guest preference and provide quality service
• Actively obtain feedback from guests
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 2 years of Front Office/Guest Relations working experience in an international hotel environment and 2 years in Supervisor Position
• Superior guest resolution and problem solving abilities are required
• Service-oriented and able to work in a face-paced and dynamic operation
• Excellent leadership, communication and interpersonal skills

Benefits:

• 5-Day Work Week
• Birthday Leave
• Group Medical Insurance
• Free Duty Meal
• Yearly Discretionary Bonus
• Employee Assistance Program
• Good Career Progression and Development

Join Our Team

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.

Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members. 

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.