Helpdesk Support Engineer

Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current opening for the following position.

Job Responsibilities:

• The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
• Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.
• Provide problem analysis/ fixing, answering hotlines and services request.
• Perform ad hoc IT support duties as assigned.

Job Requirements:

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).

Benefits:

• 18-23K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment

Please send your full resume to us by email [email redacted, apply via Company website]. 

For other vacancies, please visit our website 

Linkedin - linkedin.com/company/swing-consulting-ltd

All information provided will be treated in strict confidence and used for recruitment purposes only.