IT Manager - Glenealy School

ABOUT US

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.
There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. About 70% of our students have parents who are permanent residents of Hong Kong. ESF is proud of the high academic and wider achievements of our students. In 2020, 22 ESF students achieved the perfect score of 45 points in the IB Diploma examinations; more than 95% go on to leading universities worldwide.

ABOUT THE TEAM

ESF Glenealy School is a community-based school. We are proud of the positive relationships that we build with students, their families and the wider community. Being a 2-form entry ESF primary school of 360 students, we are able to offer a personalised, inclusive and flexible approach to meeting the needs of our learners. At Glenealy, highly skilled teachers ensure an education that is transformational. We develop caring and curious global citizens who make a positive difference. We provide meaningful and relevant experiences where learners develop skills, knowledge, understanding and attitudes for success in life. Our safe, nurturing environment values each learners’ voice and choice, fostering positive relationships in which learners flourish.
At Glenealy, our mission statement is to empower learners to flourish and make a positive difference. Our vision for every student is to be the best that they can be. We support and challenge students to ensure continual academic progress, personal growth and high standards.
An extensive co-curricular programme provides opportunities for students to participate in a range of arts, sports and special interest activities.

JOB DESCRIPTION

Glenealy School is looking for a full-time IT Manager. The IT Manager will lead and manage an IT technician and work closely with the school leadership team, teachers, and staff to ensure the smooth functioning of the school's information technology infrastructure, overseeing and maintaining all aspects of its efficient and effective operation. This key role supports the school's educational goals by providing technological solutions, managing systems, and maintaining a secure and reliable digital environment, thereby facilitating the integration of technology into the overall educational experience.

Responsibilities

Technology Infrastructure Management:

• Oversee the installation, distribution, configuration, and maintenance of the school's IT infrastructure, including hardware, software, and network systems
• Ensure that all systems are up-to-date, fully functional, and properly integrated to support various educational and administrative needs
• Collaborate with ESF colleagues, external vendors and service providers to troubleshoot and resolve technical issues promptly

Network and Security Management:

• Implement and maintain secure network systems, including firewalls, access controls, and intrusion detection systems, to protect sensitive data and ensure the privacy of students, staff, and stakeholders
• Develop and enforce ESF security policies and procedures to safeguard the school's digital assets from unauthorized access, viruses, and data breaches
• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend appropriate measures for improvement

Software and Application Management:

• Oversee the procurement, installation, and maintenance of software applications required for educational and administrative purposes
• Collaborate with teachers and staff to identify software needs, provide training and support in the use of educational technology tools, and promote effective integration of technology in the curriculum

Data Management and Backup:

• Develop and implement data management policies and procedures, ensuring the integrity, accuracy, and availability of school data
• Regularly back up critical data and establish disaster recovery plans to minimize data loss and ensure business continuity in the event of system failures or emergencies

Technology Support and Training:

• Provide technical support to staff, teachers, and students in a timely and professional manner, troubleshooting hardware and software issues, and resolving technical problems efficiently
• Respond to IT inquiries and service requests, either in person, via email, or through a ticketing system, and ensure that all user support needs are addressed promptly and satisfactorily
• Actively support teachers and students in exploring technology solutions to enhance their work and learning experiences
• Collaborate with teachers to identify innovative ways to integrate technology into the curriculum and provide guidance on selecting appropriate digital resources
• Conduct training sessions and workshops for teachers and staff where necessary
• Assist teachers and students in troubleshooting technology-related issues, offering guidance and solutions to ensure a seamless learning and teaching environment

Technology Planning and Budgeting:

• Collaborate with school leadership to develop a strategic technology plan aligned with the school's goals and objectives
• Provide input for the annual IT budget, ensuring the efficient allocation of resources and the procurement of necessary equipment, software licenses, and services

Requirements

• A qualification in systems & communication engineering is desirable
• Experience of setting up, maintaining and developing existing and new systems
• Experience of working in an educational institution is highly desirable
• CISCO Certified preferred
• Experience in supervising an ICT support team in order to provide good service to users
• Experience in creating customised solutions and applications for Data Tracking and management
• Web and app programming
• Ability to adapt to changing situations and to learn new skills is essential
• Ability to work harmoniously as part of the team is essential
• Ability to work and manage time effectively under pressure is essential
• A friendly, approachable manner in relation to staff & student users is essential
• Ability to communicate effectively in English is essential
• Ability to diagnose and solve ICT–related problems is essential

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

Closing Date: 22 May 2024

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunity. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.