Managed Support Specialist

Job Duties:

• Manage major issues in related with clients
• Minimize the impact of unavoidable incidents with best practice
• Make temporary solutions (workarounds) available to incident management
• Develop final solutions for known errors and update the details to ITSM System
• Be part of an Incident management team for the incidents and work closely with Vendors and Internal professionals for quick resolution
• Analyze the incidents and escalate issue to the suitable parties

Requirements:

• Azure working experience or Microsoft Azure Administrator(AZ104) holder.
• Higher Diploma or Degree holder in Information Services or related disciplines
• 2 years’ experience in IT Industry
• Experience in managing and supporting Microsoft 365, Microsoft Azure and Office 365 is highly preferred
• Proficient in both spoken and written English and Chinese
• Fresh graduate will also be considered, professional training will be provided to the right candidate

Job Perks:

• Flexible working hour
• Free tea and coffee
• Professional development
• Medical insurance
• Competitive salary package
• Performance bonus based on KPI
• Harmonious working environment
• Teamwork culture

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