Onboarding Manager

Key responsibilities: Client Management

• Coordinates collection of client documentation and requirements to facilitate KYC/AML review and fund establishment 
• Develops a thorough understanding of the client's Fund structure and reporting
• Builds and fosters strong relationships with clients throughout onboarding phase of engagement.
• Effectively communicates expectations and deadlines to clients by acting as liaison between clients and interdepartmental teams such as legal and service activation.

Project Management

• Plans, directs and coordinates activities in order to ensure project goals are accomplished within defined scope and on time.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

Communication

• Facilitates interdepartmental team and client meetings effectively including Client Kick-Off Call and Service Delivery Handover Call.
• Holds status meetings, as appropriate, with Client and interdepartmental project team.
• Effectively communicates relevant project information to executive team.
• Resolves and/or escalates Onboarding issues in a timely fashion.

Commercial Support

• Actively participates in Commercial pipeline calls.
• Serve as the “voice of Onboarding” in prospect calls.
• Provide materials such as timelines to Commercial team to support closing new business. 

Process Management

• Ensure workflows are optimized within core systems.
• Maintain an understanding of what is acceptable in relation to AML/SOF/SOW/CDD and other compliance obligations. 
• Support the development of the team's policies and procedures to reflect changing regulatory requirements.

Operations 

• Assist head of department as needed and serve as a proxy in internal and departmental meetings.
• Earn the trust and respect of colleagues in and outside of Onboarding to represent the department in strategic initiatives and interdepartmental meetings.
• Suggests and leads departmental areas for improvement in internal processes.
• Participates in ad-hoc strategic projects in support of the Fund onboarding team.

Key requirements

• Bachelor’s degree in accounting, economics, finance, business administration, or related discipline
• 7+ years of private equity fund accounting experience with a fund administrator working in the fund-level accounting and reporting business, including complex fund structures and consolidations.
• 3+ years working in fund onboarding
• Demonstrates strong organizational and communication skills; adaptability and flexibility in a fast-paced environment are essential 
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others and gains understanding
• Excellent analytical, conceptual and problem solving skills
• Command of MS Office Suite 
• Strong English speaking skills

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